01 The enquiry
Website and AutoTrader leads come straight in
The moment a form is submitted, it is in Velocity. Nobody has to spot it in an inbox or copy it into a dialler.
For UK car dealerships
Your next enquiry should be on a call, not sitting in a queue.
Velocity is the speed-to-lead dialer from Connectivity.cx. When someone asks about a car on your website or AutoTrader, we ring the buyer and your sales team at the same time. The first person to pick up hears who it is, presses 1, and is put through.
The usual story
The buyer is still browsing. Your lead is already going cold.
Someone fills in a form on AutoTrader or your website because they want the car today. Then they keep looking. Two other groups will phone them. If your BDC is on another call, or the lead is waiting in an inbox, you are already behind.
Most dealerships still treat a digital enquiry like an email: notice it, open it, dial it. By then the buyer has spoken to someone else, and your report still says you called them.
Velocity is built for the other version of that hour. The form arrives, both phones ring, and the first agent on the line is already talking to the person who asked.
How it works
From the form to a person, without waiting for someone to notice.
You do not log in to start a call. The enquiry starts it. Your team answers the way they already answer a phone.
02 The call
Buyer and sales ring together
Both sides ring at once. Your agent presses 1, hears a short brief (who it is, which car), and is connected. If they miss it, the next person in the team can take it.
03 The clock
You can see how long it actually took
Every lead is timed from the form to the agent answering. Under a minute, under five, under fifteen, or late.
04 If they miss
A text, then we try again
If nobody picks up, a message goes out on the same number. Velocity then calls back. The conversation does not jump to a different tool.
Live board
See who is ringing, who is talking, who is waiting.
The live board is what the sales floor works from during the day. You can see calls as they happen, not after someone updates a spreadsheet. Time from the form to an agent answering sits at the top, so a slow hour is obvious.
Response time
How long from the form to someone on the line.
Dealers already know the first caller usually gets the appointment. Velocity makes that visible, lead by lead, instead of an average that hides the misses.
Under 1 minute
<1:00
They just submitted. They are probably still on the page.
Under 5 minutes
<5:00
Still worth picking up.
Under 15 minutes
<15:00
You called. They may already be talking to another dealer.
Over 15 minutes
Late
Still counted. Connecting later does not turn a late call into an on-time one.
What you get
The dialer, the board, and the numbers in one place.
Velocity is not a CRM. It is the bit that happens between the enquiry arriving and a salesperson speaking to the buyer.
Operations
Live board and wallboard
Supervisors can see ringing, on a call, and waiting. Put the wallboard on a screen on the floor if you want the whole BDC looking at the same picture.
Follow-up
SMS on the same number
If the buyer does not answer, they get a text from the number you called from. Replies come back into the inbox next to that lead, not a separate WhatsApp chat on someone's phone.
Reporting
Digital leads, called, connected
The dashboard uses the words your team already uses. How many leads came in, how many you actually dialled, how many you spoke to, and how long it took to get there.
FAQ
Questions we get from dealer principals and BDC managers.
Does this replace our CRM?
No. Velocity takes the enquiry, puts the call on, and shows you what happened. Your CRM, DMS, and AutoTrader account stay where they are. If you already use a speed-to-lead product, Velocity replaces the dialer, not the rest of your systems.
What happens if nobody answers?
A text goes out on the same number, then Velocity calls again. You set how often it retries. The lead is not left as a missed call that someone has to remember to chase.
Who is actually on the call?
The buyer, and the salesperson or BDC agent who pressed 1. Before they are connected they hear a short whisper: the name, the car, anything else you want on that brief. The customer does not hear that part.
Can we see how fast we really responded?
Yes. Every lead is timed from the form to the agent pressing 1. The dashboard splits that into under one minute, under five, under fifteen, and late. Called is not the same as connected. Pressing 1 and hanging up is not counted as a success.
Does this work across more than one site?
Yes. Groups run Velocity per dealership, with a live board and reports for each site. If you want the same picture across the group, that is there too.
How do we get set up?
Send us the form below. We will talk through your website and AutoTrader volume, who answers the phone, and whether you want recording on. Existing users log in at velocity.connectivity.cx.
Request info
Tell us about the dealership. We will come back to you.
This is not a self-serve sign-up. We set Velocity up against your actual enquiries, then give your team logins.
Already a customer? Log in to the panel.